FAQ

Please try these:
1: different cable
2: motherboard usb settings in bios
3: setting a blank custom profile to wack on when you turn off your pc
4: FN+ALT+T for 3 seconds
Or try this http://www.duckychannel.com.tw/en/firmware_updater.html

您好，

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谢谢

Dear, if you cannot find any products from the vendor, please ask them for orders first. Because we may follow every vendor's order for the restocked issue.

Dear, the shipment will be on the way continuously, we cannot be sure if there are any random reasons that can cause the shipment delayed. Please kindly understand it.

Dear sir/madam,

Thanks for the inquiry.

Please click in every product's page, find the firmware updater and user manual link below.

Dear sir/madam,

Following the company policy, please contact the vendor where you purchased the keyboard with the issue you encountered first.

If needed, they will help you to send the keyboard to our RMA center. (if the keyboard is out of warranty, additional fees will be charged)

Sorry for any inconvenience it may cause.

Should you have any concern, don't hesitate to tell us.

Best regards

Dear sir/madam,

Thanks for the inquiry.
Please check out the partner's list and directly contact our partners in your region.

If you cannot find any product from the partner, please ask them for orders first.
We may follow every partner's order, please kindly understand it.

Dear sir/madam,

Thanks for the inquiry.
We may follow our business team schedule and the partner's order. Please directly ask them for the order and the ETD.